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Can I place an order over the phone?
Yes, you can place an order over the phone by calling 910-642-3505.
However, it is much quicker to order on-line or by printing our
off-line order form and faxing it to 910-642-9790. If you prefer,
we would be happy to call you. E-mail us your phone number (please
indicate the most convenient time to call) at sales@AllensOutdoorSupplies.com.
Do you have a toll-free number?
At this time we do not have a toll-free number. We can be reached
at 910-642-3505. If you prefer, we would be happy to call you.
Just e-mail us your phone number (please indicate the most convenient
time to call) at sales@AllensOutdoorSupplies.com.
What forms of payment do you accept?
We gladly accept MasterCard, Visa and Certified Checks or Money
Orders for mail order purchases. Sorry, we do not accept personal
checks.
Do I have to pay sales tax?
When you order from us, you must pay sales tax only if the goods
are to be delivered in North Carolina. Federal law does not require
us to charge tax for items shipped outside of NC, but you may
be required by your state to remit sales tax.
Do you ship to destinations outside the U.S.?
At this time we are unable to ship merchandise outside of the United
States.
What is your return policy?
If you are not satisfied with a product you have received, please return the
product in its original packaging within fifteen (15) days of the purchase
date. Please indicate your reason for returning the product by writing it
on the back of your original invoice.
Your credit card account will be credited for the price of the product as soon
as we receive the returned product. For defective products or those that were
shipped in error, please explain defect or error on the invoice and return
for a prompt replacement.
What happens if I receive damaged merchandise?
For defective products, please return the product and the original
invoice for a prompt replacement. If the defect is not visible,
please indicate your reason for returning the product by writing
it on the back of your original invoice.
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